Your complete guide to ordering catering with Pure

Before anything else, confirm your address is covered. Use the delivery address checker and enter your street number and name, city, and postcode.

Pure covers most of London, and if the checker says we can’t quite reach you yet, drop us a line at deliveryteam@pure.co.uk, the team will see what they can do.

There’s no need to book an hour-long slot, you choose the exact delivery time you want, and we’ll send you a live tracking link once your order is on its way.

We deliver seven days a week with breakfast and lunch available from:

• Monday–Friday: Breakfast 7:45am–11:00am, Lunch 11:00am–5:00pm
• Saturday–Sunday: Breakfast 9:00am–11:30am, Lunch 11:30am–4:00pm

If you need a delivery outside of these times, please get in touch and we will do our best to help.

• If you’re after individual items from our Pure Shops (think an order of solo sandwiches, Pure Bowls, salads etc.) these can be ordered on the same day of delivery. Order at least two hours before your chosen delivery time and no later than 11:00am.
• For weekday catering (our delicious platters, bundles for 6+, and events packages) order by 5:00pm at least one business day before delivery. (For example, need catering on Tuesday? Order by 5:00pm the Monday before.
• For weekend catering (our delicious platters, bundles for 6+, and events packages) order by 3:00pm on Thursday.

You can also plan ahead! You can place your own order online up to four weeks in advance for catering and three weeks for individual items.

If you’re planning a large scale event or conference our account managers are on hand to help you plan for any occasion. Get a quote or get in touch to discuss.

Delivery orders have a £35 minimum, including VAT.

Choose from the Breakfast or Lunch menu based on your selected delivery time, the platform will only show items available for that slot, since not everything crosses over between the two menus. We have a wide range of options to help you cater for everyone, covering vegetarian, vegan, gluten-free and dairy-free needs, with allergens clearly labelled.

Our individual dietary bags are an easy way to make sure everyone’s catered for, from a Vegetarian Breakfast Bag to a Vegan, No Gluten Lunch Bag or a No Nut & Sesame Lunch Bag.

For larger events, our ready-made event packages take the thinking out of it entirely. You’ll find Simple and Classic packages for speedy, delicious refreshments, all the way to Premium and Deluxe for some seriously show-stopping spreads, all listed with price per head for added ease.

There’s no cap on numbers. Pure caters for groups of any size. For orders over 100 people, giving as much notice as possible helps the kitchen order the right quantities.

You now have a choice of serving boxes: a lightweight, 100% recyclable cardboard box or our 100% biodegradable wooden serving box. The choice is yours!

Catering boxes come ready to serve, with napkins and wooden serving tongs included where relevant. Cutlery and plates aren’t automatically included but can be added to your order if needed, because the small details make all the difference.

All orders are placed online at order.pure.co.uk and paid by debit or credit card (all major cards accepted, including Amex). Regular business customers can also apply for credit facilities, just get in touch with the team to set one up. We can’t take orders over the phone, but support@pure.co.uk is on hand for questions beforehand.

Once your order is confirmed, you’ll get an email confirmation with a VAT invoice attached all sorted and ready for your records.

A live tracking link lands in your inbox once your order leaves the Catering Kitchen. If anything comes up, the delivery team will contact you directly, or you can reach out via phone, email or live chat.