Catering FAQs

We deliver 7 days a week, Monday to Sunday.

Monday to Friday
• Breakfast: 7:45am – 11:00am
• Lunch: 11:00am – 5:00pm

Saturday & Sunday
• Breakfast: 9:00am – 11:30am
• Lunch: 11:30am – 4:00pm

For deliveries, the minimum ordering value is
£35 including VAT. Please note all menu prices
are shown inclusive of VAT where applicable. 

Drop Point orders have a minimum of £1 and
£0.30 for card transactions. 

If you are redeeming coins, the minimum redemption
is 100 coins (£1). 

Our delivery charge is from £15.95, excluding VAT.

You don’t have to settle for hour long delivery slots
with us – you can choose the exact time you’d
like your delivery to arrive.

When you place your order you’ll be sent a live
tracking link so you have total peace of mind
about your order’s arrival time.

Check your address here to find out if we deliver
to your area. Please use the following format for
delivery addresses: street number and name,
city, and postcode. We cover all of central
London! 

If you are in London but the website says we
don’t deliver to you, please email
deliveryteam@pure.co.uk and
we will see if there’s anything
we can do to reach you. 

For deliveries from our Pure Shop Menu
(individual items), orders can be placed
the same day up to 2 hours in advance
until 11:00am. 

If you are placing a large order, we would
recommend placing this the day before to
make sure our teams can fulfil your order
and ensure we have all the ingredients
needed for this. 

For weekday deliveries from our Catering
Kitchen (sharing platters), orders must be
placed by 5:00pm, at least one
business day before the order is due
(e.g by 5pmon Monday for delivery
on Tuesday). 

For weekend deliveries, orders must be
placed by 3:00pm on Thursdays. 

To cancel your order, please login to your
account and visit your “Account History”.
Select the orderyou want to cancel, and
then press “Cancel this order”. You’ll
receive email confirmation once this has
gone through. If you have any issues,
please contact our team on
deliveryteam@pure.co.uk. 

Unfortunately we can’t accept same day
cancellations or amendments to orders.
We make all our orders fresh on the day
they are delivered but our teams are
early risers – they are up with the larks
and therefore most orders are already
made by the time the working day has
started. Therefore, please cancel any
orders by 1pm the business day
before the order is due for
delivery.

If you have paid by credit or with debit card,
a fee may be applied for refunding your card
in the event of cancellation. In some
instances, a voucher to the same value as
your order will be issued for future use
on order.pure.co.uk, rather than a refund. 

For now, our system doesn’t allow for amendments
to be made to existing orders. If you need to change
 an order once you’ve placed it, please can we ask
that you cancel the order and place a new one
by 1pm the day before the order is due
for delivery. 

Please contact deliveryteam@pure.co.uk as soon as
possible, and we will do our best to amend this! 

You will receive a tracking link once your order has
left our catering kitchen.

Should there be an issue with your delivery, you will
be contacted by our delivery team directly. 

Otherwise, you can reach out to us via phone, email
or live chat (during business hours). 

You can order up to 4 weeks in advance for catering and 3 weeks in advance for individual items. 

Yes! You can add as many delivery addresses to your
account as you wish by selecting “Add another
delivery address” after clicking on
“Start Delivery Order”. 

At this stage our Catering service is only available
for delivery. So sit back, relax and the courier
will let you know when they have arrived. 

All the payments must be done by card
(debit or credit). We take all major credit
cards including American Express. 

We also offer credit facilities for regular
business customers. Please contact us to
learn more about setting up an account. 

Once you’ve completed your order, you’ll
receive an email confirmation which
includes an invoice, which will display VAT. 

All orders must be placed online
through our ordering platform
but if there’s anything you’d like to
discuss with us before you order
then we are just an email away on
support@pure.co.uk. 

We have separate Breakfast and Lunch menu’s available, and whilst some items are available on both menu’s, many are not. Based on the delivery time you have selected; you will be shown which items are available to order. 

We pride ourselves on the fact that we have no
ceiling on the number of people we can feed,
although if you’re catering for more than
100 people, we would appreciate you
giving us as much notice as possible
so that we can ensure our team orders the
correct quantity of ingredients!

Our beautiful catering boxes are prepared so they are ready to serve!

Cutlery and plates are available to order online if they are required.

We will include napkins and wooden serving tongs (depending on the items ordered) in your order.

For food safety and allergen compliance, we are unable to change ingredients in our menu items. However, we have a wide selection designed to suit most tastes and dietary needs.

We prepare our food fresh each day and recommend it’s enjoyed on the same day it’s ordered, when it’s at its best.

Yes, we offer options for vegetarian, vegan, gluten-free, and dairy-free diets. All allergens are clearly labelled on our menu.

If something isn’t right, please let us know straight away. Our customer care team will resolve it promptly and ensure you’re looked after.