Catering FAQs

We deliver Monday to Friday. For weekend deliveries, please ask for more details by emailing deliveryteam@pure.co.uk and we will do our very best to help.

• Breakfast delivery is available between 7:45^am and 11:30^am
• Lunch delivery is available between 11:00^am and 3:00^pm

• For deliveries, the minimum ordering value is £35 including VAT. Please note all menu prices are shown inclusive of VAT where applicable.
• Drop Point orders have a minimum of £1 and £0.30 for card transactions.
• If you are redeeming coins, the minimum redemption is 100 coins (£1).

Our delivery charge is from £13.50. You don’t have to settle with hour long delivery slots with us – you can choose the exact time you’d like your delivery to arrive. When you place your order you’ll be sent a live tracking link so you have total peace of mind about your order’s arrival time.

Check your address here to find out if we deliver to your area. We cover all of central London!

If you are in London but the website says we don’t deliver to you, please email deliveryteam@pure.co.uk and we will see if there’s anything we can do to reach you.

For deliveries from our Pure shop menu (individual items), orders can be placed the same day up to 2 hours in advance until 11:00^am.

If you are placing a large order, we would recommend placing this the day before to make sure our teams can fulfil your order and ensure we have all the ingredients needed for this.

For deliveries from our Catering Kitchen (sharing platters), orders must be placed by 5:00^pm, at least one business day before the order is due (e.g by 5^pm on Monday for delivery on Tuesday).

To cancel your order, please login to your account and visit your “Account History”. Select the order you want to cancel, and then press “Cancel this order”. You’ll receive email confirmation once this has gone through. If you have any issues, please contact our team on deliveryteam@pure.co.uk.

Unfortunately we can’t accept same day cancellations or amendments to orders. We make all our orders fresh on the day they are delivered but our teams are early risers – they are up with the larks and therefore most orders are already made by the time the working day has started. Therefore, please cancel any orders by 12^pm the day before the order is due for delivery. If you have paid by credit or with debit card, a fee may be applied for refunding your card in the event of cancellation. In some instances, a voucher to the same value as your order will be issued for future use on order.pure.co.uk, rather than a refund.

For now, our system doesn’t allow for amendments to be made to existing orders. If you need to change an order once you’ve placed it, please can we ask that you cancel the order and place a new one by 5^pm the day before the order is due for delivery.

Please contact deliveryteam@pure.co.uk as soon as possible, and we will do our best to amend this!

You will receive a tracking link once your order has left our catering kitchen. Should there be an issue with your delivery, you will be contacted by our delivery team directly. Otherwise, you can reach out to use via phone, email or live chat (during business hours).

You can order up to 2 weeks in advance.

Yes! You can add as many delivery addresses to your account as you wish by selecting “Add another delivery address” after clicking on “Start Delivery Order”.

At this stage our Catering service is only available for delivery. So sit back, relax and the courier will let you know when they have arrived.

All the payments must be done by card (debit or credit). We take all major credit cards including American Express.

Once you’ve completed your order, you’ll receive an email confirmation which includes an invoice, which will display VAT.

All order must be placed online through our ordering but if there’s anything you’d like to discuss with us before you order then we are just an email away on support@pure.co.uk.

We have separate Breakfast and Lunch menu’s available, and whilst some items are available on both menu’s, many are not. Based on the delivery time you have selected; you will be shown which items are available to order.

We pride ourselves on the fact that we have no ceiling on the number of people we can feed, although if you’re catering for more than 100 people, we would appreciate you giving us as much notice as possible so that we can ensure our team orders the correct quantity of ingredients!

Our beautiful catering boxes are prepared so they are ready to serve! Cutlery and plates are available to order online if they are required. We will include napkins and wooden serving tongs (depending on the items ordered) in your order.